Practice Policies & Patient Information
Accessible Information Standard
We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.
We want to know if you need information in braille, large print or easy to read. We want to know if you need a British Sign Language interpreter or advocate.
See our advocacy information in the further information part of our website.
Hearing (Induction) Loop
The practice has a portable induction hearing loop for those who are hard of hearing. It can be used at reception, or during a consultation with a Doctor. If you would like to use the hearing loop, just let us know at reception.
Care Quality Commission
The Care Quality Commission (CQC) are the independent regulator of health and adult social care in England.
The CQC make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage them to improve.
They monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and publish what is found, including performance ratings to help people choose care.
Our GP Practice has undergone a CQC inspection and the results are now freely available on the CQC Website.
Chaperone Policy
Please click here to read our policy.
Complaints
At Marple Bridge Surgery we do our utmost to provide you with the best possible care.
However if you have any concerns about your care then you can let us know verbally or in writing.
Please send written complaints to the practice manager via post or email to [email protected]
The practice procedure for handling complaints fully complies with the NHS complaints procedure. We will keep you fully informed during the process. If you wish you can also have your complaint reviewed by the parliamentary and healthcare ombudsman.
If you prefer to complain directly to the commissioning organisation you should contact Greater Manchester ICB.
Details of how to do this can be found on the following website, under the “Local area feedback and complaints” section
Intergrated Care Have your Say
If you have a disability or language difficulty, please let us know so we can help you. Additional support is available.
General Data Protection Regulations
Data Breach Notification Policy
Under the data protection regulations introduced in 2018 we will continue to contact patients via text message and email regarding the delivery of care if they have provided consent to do so.
If practices are sending messages about recommended treatment for the management of a specific health issue, then this is defined as providing appropriate care for patients, not marketing purposes.
If you would like to opt out of this service please inform reception.
GP Net Earnings
All GP practices are required to declare the mean earnings for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working at Marple Bridge Surgery in the last financial year was £62,390 before tax and National Insurance. This is for 2 full time GPs and 4 part time GPs.
Infection Control Annual Statement
Please click here to read our Infection Control Annual Statement.
Infection Control Statement
Click here to view our Infection Control Statement
Keeping Patient Data Safe
Mission Statement
Statement of Purpose/Mission Statement
Date Reviewed: January 23
Review due: January 24
Statement of Purpose
The name and address of the registered provider is Dr Davis and Partner.
Marple Bridge Surgery, Town Street, Marple Bridge, Stockport, SK6 5AA
0161 427 2049
CQC provider ID Marple Bridge Surgery
Registered manager: Dr Bryden Davis
Practice manager: Mrs Heather Underwood
Marple Bridge Surgery is a partnership. There are 3 partners and 3 salaried GPs:
Dr Jane L Wright – MBChB, nMRCGP, BSc, DRCOG, DFFP (Manchester 2004)
Dr Bryden Davis – MBBS MRCGP (York 2011)
Dr Samuel Pulman – MB BChir (Cantab) MRCGP
Dr Amy J Sutton (Salaried GP) – MBChB, DRCOG, nMRCGP, DFFP (Manchester 2006)
Dr Constanze Berchtold (Salaried GP) – State Exam. MRCGP, DRCOG, DFFP (Wurzberg 1993)
Dr Christina Perry (Salaried GP) MRGCP MBChB (Warwick 2012)
Practice Nurses:
Mrs Lianne Gilson – RGN
Mrs Bethany Nesbitt – RGN
Mrs Samantha Brady – RGN
The surgery is rented property within an old established building, located in the village centre. There is local parking. All the clinical patient areas are on the ground floor with disabled access and there is administration in the lower level. Marple Bridge Surgery is a training practice.
Under the Health and Social Care Act 2008 (The Care Quality Commission (Registration) regulations 2009 Part 4), the registering body (Marple Bridge Surgery) is required to provide to the Care Quality Commission a statement of purpose.
Our purpose is to provide people registered with the practice with personal health care of high quality and to seek continuous improvement of the health status of the practice population overall. We aim to achieve this by further developing and maintaining a practice which is responsive to people’s needs and expectations and which reflects whenever possible the latest advances in primary health care.
We aim to do this with the following objectives:
- Provide healthcare services with patient safety, care and wellbeing at the forefront.
- We are committed to providing a high standard of medical care incorporating effective Clinical Governance and evidence-based practice
- Offer a wide range of services and facilities.
- Provide a safe and welcoming environment for our patients.
- Inform, support and guide patients on decisions about their health and the management available
- All staff to be approachable, respectful, compassionate and patient centred
- To value each persona as a unique individual and support those that are vulnerable or with disabilities.
- Act with integrity, honesty and be accountable for our actions.
- Encourage continuous professional development of all our staff members to maintain high quality care through continuous learning and training.
- We will invest in our staff to develops skills and knowledge base, to ensure we have a well-rounded, highly skilled and adaptable workforce to meet the needs of our patients
- To use advances in technology to improve the efficiency and effectiveness in patient administration, contact and clinical activities.
- We will continue to work within our PCN (primary care network) to improve the local community health care services and to for fill local and regional initiatives.
- Maintain confidentiality
- To ensure effective and robust information governance systems
Our Values:
- Respect and dignity
- Commitment to the quality of health care we provide
- Compassion
- Improving lives
- Working as a team within our practice setting and in the local community to provide excellent patient care
- Treating everyone equally
- Accessible healthcare for all
- Learning and improving
The registered activities and service types have been agreed by the Marple Bridge Surgery’s practice manager and partners in accordance with CQC guidance. Services are described under registered activity and service type.
The services provided by Marple Bridge Surgery for the whole local registered population
The regulated activities under CQC are:
- Routine medical checks and general medical services, mostly NHS with occasional private consultations. This includes the provision of remote and face to face appointments, for both routine cases and emergencies, home visits as required and all associated administration
- We offer extended hours with a surgery starting at 7:20am 4 days a week and 7am on one day a week. The surgery is open 5 full days a week with no half day or lunchtime closing
- Out of hours is covered by our local provider, Mastercall Out of Hours Service
- Immunisations e.g., Routine childhood and adult vaccination, flu vaccination
- Foreign travel advice and vaccination
- We carry out medicals report, e.g., for insurance companies
- Smoking Cessation – Any patient who is a smoker and ready to stop smoking will be seen by one of our Practice Nurses for an assessment, advice and help re cessation
- Respiratory Care – Marple Bridge Surgery carries out regular Spirometry and lung function testing as needed
- Diabetic Care – We offer a diabetes review with the Practice Nurse (run within normal surgery times) to provide ongoing care for our diabetic and pre diabetic patients
- Family planning is offered within normal surgery times and incorporates advice on the full range of options. We also fit contraceptive implants within the surgery
- Phlebotomy – We have daily Health Care Assistant sessions for routine blood tests and the Practice Nurse also do some blood tests
- Midwifery – The community midwives hold their own clinics at Marple Bridge Surgery for our surgery’s patients. They supervise antenatal care, undertake deliveries in hospital and at home where appropriate
- Minor Surgery – We offer a number of minor surgical procedures and joint injections carried out by Dr Davis
- Well person checks – These can be carried out with any practice nurse
- ECGs are carried out either routinely or in an acute setting by our HCA or practice nurse
- Cervical screening – Our nurses carry out routine cervical screening
- Psychological treatment – a member of the local Mental Health team carries out sessions in our surgery, this is done on a flexible basis for patients requiring this service. Some counselling and CBT is offered
- Child Health Surveillance – this is carried out by 2 of our GP’s during routine surgeries
- We have a First Contact Physio working within the practice, patients book directly with her.
General Information
We endeavour to treat all our patients to the best of our ability and to do this with dignity, respect and honesty. Everyone at Marple Bridge Surgery is committed to deliver an excellent service. We ask all patients to highlight any concerns and address these professionally.
Continuity of Care
Building and maintaining a strong relationship between doctors, health professionals, and patients is essential to the way we work. This is especially so in the management of ongoing problems or long-term illness. In these circumstances we encourage patients to continue seeing the same health professional and wherever possible we will facilitate this through our appointments system. However, for a new problem, and the doctor or nurse that you normally see is not available, or you would like to see someone else then we would encourage you to see any of the doctors or nurses at the practice.
Learning and Training
We have been a training practice for many years and are committed to the training of doctors and nurses. We believe in “life-long learning” and all the health professionals and administrative staff undergo an annual appraisal where learning and development needs are identified.
Information Governance
We are fully compliant with the GDPR, confidentiality is maintained at all times by the practice team.
Patient Reference Group
We have a Patient Reference Group; this comprises a core group who attend meetings and a larger virtual group who are involved online only. We value their contribution and feedback from patient surveys and suggestions.
Registered Manager – Dr Bryden Davis
National Data Opt-Out
Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.
It is important that we, the NHS, can use this information to plan and improve services for all patients. We would like to link information from all the different places where you receive care, such as your GP, hospital and community service, to help us provide a full picture. This will allow us to compare the care you received in one area against the care you received in another, so we can see what has worked best.
Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to make sure we provide the best care possible for everyone.
You have a choice. If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff.
We need to make sure that you know this is happening and the choices you have.
You can find out more on the NHS England
www.nhs.uk/your-nhs-data-matters
Type 1 Opt Out Form- download, complete and return to surgery